Privacy Policy

Effective Date: May 1, 2026
Last Updated: May 1, 2026

Super City Cleaners (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and payment information
• Service address (for pickup/delivery)

Usage Information

• IP address
• Browser type
• Pages visited
• Time spent on our website

Mobile App & SMS Data

• Phone number for text notifications
• App usage and rewards activity
• Communication preferences

2. How We Use Your Information

We use your information to:

• Provide and manage our laundry services
• Process payments and transactions
• Schedule pickups and deliveries
• Communicate with you (including SMS and email updates)
• Send service notifications and promotional offers (you can opt out at any time)
• Improve our website and customer experience
• Support marketing and advertising efforts

3. SMS Communications

By providing your phone number, you consent to receive text messages from Super City Cleaners, including:

• Service-related notifications (e.g., order updates, reminders)
• Promotional messages and special offers

Message and data rates may apply. Message frequency may vary.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Payment processors (e.g., Stripe, Square)
• Service providers (e.g., delivery services, CRM systems, SMS platforms)
• Advertising and marketing partners (for ad delivery and performance tracking)
• Legal authorities if required by law

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve site functionality
• Analyze traffic and user behavior
• Deliver relevant advertising

We may use third-party tools such as Google Ads and Meta (Facebook) Pixel to display ads based on your interaction with our website.

You can control or disable cookies through your browser settings.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion
• Opt out of marketing communications
• Request that we do not sell or share your data (we do not sell data)

To exercise these rights, contact us at:
📧 supercitycleaners@gmail.com

7. Data Security

We take reasonable measures to protect your personal information, including secure payment processing and restricted access to data.

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Super City Cleaners
📧 supercitycleaners@gmail.com
📞 618-417-7359